03/21/2009 08:57:37 AM
An interesting video from Aston Martin discussing the merits of their highly exclusive top of the range One 77. The discussion is mostly about feeling and staying connected to the engine and making it a critical part of the car experience, so much so, they've brought the engine inside the car.

How's that for a new way of thinking about the brand experience?



Posted by Ed Cotton
Tags: astonmartin (1) one77 (1) brandexperience (8)

10/01/2008 11:06:44 AM
CBS's CSI series is certainly a popular franchise, but in a bid to continue to perpetuate the success for many years to come, CBS has created a museum exhibit for the show, that it appears to be taking around the world.

Obviously, from a brand experience perspective this is a fantastic extension and takes the brand into new places and gives it an enhanced sense of credibility that comes from its endorsement from museums.

Museums are obviously the latest places to be up for sale.

Year's back, Armani's show at the Guggenheim created a stir for all kinds of reasons. However, CSI's move is very different because it is trying to gain the endorsement from its museum partners. Obviously, this is a hire wire act for the museums to walk, they must strive to maintain their credibility, while seeking alternative sources of funding.

As capital dries up around the world, many new avenues will open up for companies to exploit, their challenge will be to do it right and for their new "media" partners to try hard not compromise their integrity.


Posted by Ed Cotton
Tags: museum (4) cbs (6) brandexperience (8) brandextension (3) csi (1)

01/16/2008 07:38:30 AM
At the end of the last century, every brand was rushing to participate in a new form of commerce, e-commerce.

With everyone shopping online is there now more of a value on the real shopping experience? Is the retail-shopping environment, one of the most popular pastimes of global consumers, the place you need to be establishing your brand?

This isn't about participating in the retail business as a retailer, but using it as a core part of your branding strategy.

With media costs escalating out of control and reach becoming increasingly questionable, the retail store is fast becoming the branding tool of choice for brands that are looking for global reach and to leave an indelible mark in consumer's minds.

Brands that aren't tradtionally retailers are making the leap across into this space.

Obviously, it also helps if you have something to sell, but it's especially interesting to see some surprising new entrants.

The global soccer organization FIFA has just opened its first store in Singapore airport and plans to open others in London, Tokyo and Los Angeles.

Then there's Ferrari, who many would have expected to be the last brand to open stores, are using stores as a branding tool and a revenue generator. The company is opening them at a fast pace. In 2007, it opened Beijing, Los Angeles, Shenyang, Barcelona, Al Kobar, Abu Dhabi and Macao and this year will see openings in San Francisco, Miami and Honolulu.

While opening retail outlets might seem strange in a world dominated by technology. However, it's clear that certain areas of specific cities- Rodeo Drive in LA for example or Las Vegas are quickly becoming experience retail centers. Places where people spend time and indulge themselves in experiences. This is not shopping as chore, but shopping as entertainment and it certainly makes sense for certain brands to be present in this emerging media channel.

Retail allows brand to create a media that performs two functions; a brand experience and if done correctly and with the right partners, a revenue generator that allows the brand to recoup some of its expenses.

It will be interesting to see the role agencies and media buying companies will play here, but I somehow can't imagine anyone putting global store openings as a line item on the media plan.

Perhaps, it would be the mark of true integration, if one of the large holding companies could make this type of cross-functional thinking happen

Posted by Ed Cotton
Tags: retail (21) fifa (1) stores (1) ferrari (5) brandexperience (8)

11/23/2007 09:27:08 AM
People want to know a brand is authentic and that it performs like it says it does.

In a transparent world where people have information at their finger tips, brands are having to prove themsleves to people in the most authentic ways possible.

Oakley has always been a hard-core, rugged brands with its own unique style, but the appeal lies right in the "bombproof" part of the brand.

To demonstrate this important aspect, Oakley has created the O Lab- (a rolling lab) to show the extreme lengths the brand goes to test and make sure its products work. It's a neat idea and  step above the classic event marketing model.

Oakley's Rolling O Lab: The Science Of Sunglasses - video powered by Metacafe

More on the lab here from Notcot.



Posted by Ed Cotton

05/12/2007 01:13:48 PM
A couple of days ago, Influx discussed the potential for brands and retailers to add experiences to their offering.

In the piece we incorrectly classified Apple as a pure brand retailer with no brand experience elements. We are wrong most of the stores have classes and group training. Which adds an educational experience element to retail. Apple also has its One 2 One Personal Training program which allows people to get personal training in a range of skills from photography to web development.

For just $99 a year, it's a great deal and a clever way for Apple to enhance its relationship with its customers.
Tags: retail (21) brandeducation (1) apple (35) retailing (1) retailer (2) brandexperience (8)

05/08/2007 10:40:24 PM
In 1999, when Pine and Gilmore wrote the  “Experience Economy”, marketers rushed to bring more experience to their brands and especially their retail environments.

NikeTown’s evolution exemplified the movement, starting off as celebration of the brand, more like a museum and then shifting emphasis to become more of a traditional retailer, with specks of experience.

Brands moved into retail experiences because they liked the idea of control and they saw an opportunity to immerse consumers in the brand.

Today, the concept appears to have evolved into two strains.

a.    Pure branded retail- Apple Stores- are the best example and in fact deliver the highest sales/sqft of any retailer in the US. These are stores; they don’t deliver much in the way of experience or celebrating the legacy and history of the brand. Apple is very much about the latest and the now, its stores don’t need to dwell on the past.


b.    Museums-Brands that have equity in the past are using brand experiences as an additional arm of their brand communication strategies. Mercedes is a great example of a brand that’s building museums to communicate its history and heritage.

Yesterday, Sharper Image announced it was  selling flights with the Zero Gravity Corp.

“The experience starts with a brief training session followed by a 90-minute flight aboard G-Force One, a Boeing 727, during which parabolic maneuvers are performed. The controlled ascent and descent of the plane allows flyers to experience apparent Martian gravity (1/3 Earth's gravity), Lunar gravity (1/6 Earth's gravity), and weightlessness.

ZERO-G flights depart from Las Vegas and the Kennedy Space Center in Florida.”

This announcement moves Sharper Image into the experience selling game.

Yankelovich has been telling us for years that consumers value experiences more than material possessions, but it’s taken ages for retailers and traditional brands to get in on the act.

However, the potential is boundless for those that get it right, just imagine:
 
-    The Container Store should be selling “life simplification” courses and consulting
-    BevMo could sell wine tours and wine tasting classes
-    Pottery Barn could package interior design courses
-    Car dealers should be aggressively selling courses for performance racetrack driving and rallying
-    PF Chang’s could be selling cooking experience tours to China
-    Target could sell overseas trips to accompany their buyers

Consumers want to these things, if only brands and retailers could find a way to sell them. Beyond the obvious revenue benefits, these experiences would generate greater loyalty for brands.

Influx believes we are likely to see a shift towards “experience selling” that will demand imagination and ingenuity. It offers an interesting opportunity for retailers and brands that are bold enough to make the leap and prepared to experiment and develop new ways to sell experience.

Eight years on, the “Experience Economy” is finally becoming a reality.
 

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