what kind of conversation does chevron want?

Influx Insights — 2007-09-29T21:31:57Z

The important ad news of the weekend is Chevron's 150 second advertising buy on Sunday's 60 Minutes.

It's big, bold and epic and the purpose is to educate, inspire and try its hardest to improve the negative perception of the oil business.

Of course, the ad tries hard to be real and genuine by employing the talents of Lance Accord and a voice-over from Campbell Scott. The result is a somewhat restrained flashback to the glory days of big corporate advertising in the mid 1980s. You can't help but feel the production dollars that were thrown into this as the multiple locations fly across the screen.

You are left with the feeling that this is a company that wants to create the impression that it wants to have a conversation, but by the looks of things you can tell its going to be very one sided. The kind of conversation where you can't get a word in.

Despite all the good intentions of the campaign, you get the message that a big oil company has created the longest and perhaps the most expensive ad ever created on American television.

It's brave of Chevron to start this tough conversation and get the ball rolling, but you can't help feeling that this could have gone much further.

This is evident because the campaign uses an old web site , complete with "token forum" that's difficult to navigate and contribute to. When you read the small print it becomes clear..

"One a topic is closed, you will be able to view all of the previous comments, but no longer be able to submit new ones. We will then have an independent organization review all of the published comments and summarize their findings, which we will post on this site within 60-90 days."

Net- We will publish a report

This isn't good enough, Chevron needs to act and do something not publish a report and let it gather dust.

It needs to start and maintain a real conversation that isn't token, but is dynamic, real and acted upon.

Where are the Chevron employee pages on Facebook?

Where are the and the hundreds of Chevron employee blogs?

Where is the the pitch to the world for ideas and open innovation?

Reading between the lines, you can't help feeling that Big Oil wants to educate us.

Sure, there's a very important job to be done, but if you want to win the battle of hearts and minds, you've got to get down off your high horse and out into the streets.

You've got to create real, vibrant communities on the internet and you've got to respond in a tangible way to those voices in the community.

Educate doesn't mean dominate.

Big Oil needs to find a way to show us its humanity.

Perhaps before it does this, it should go back to the classroom itself and read up on what Procter&Gamble, Sun and Dell have been up to recently and learn how to reach out and invite the outside in.

Posted by Ed Cotton

dell is listening

Influx Insights — 2007-06-14T14:11:47Z

Jeff Jarvis had drinks with Dell's PR people and tells an amazing tale of a company that appears to be getting the customer revolution.

"The team said that IdeaStorm was Michael Dell’s own idea and passion. And before we met, the company announced that because of IdeaStorm they’d decided to offer Linux now not just in servers and workstations but also in desktops and laptops. The people at IdeaStorm pushed this hard. Dell came back worried about how many flavors of Linux it would need to ship and support. They wrote:

The IdeaStorm community’s interest in open source solutions like Linux on Dell platforms has come through loud and clear. Many of you have suggested a survey to help Dell determine which distribution is most popular, and we think that’s a great idea. Based on your idea, we now have a short survey, which will be open until March 23, where you can tell us more about your favorite distribution of Linux, your preferred method of support, and more.

More than 100,000 people took that survey, leading to Dell’s announcement. And the discussion continues on the blog.

Welcome to the age of customer control. This isn’t just crowdsourcing. This is crowdmanaging. Companies still fear this. But, hell, if even Dell can lean back and let its customers begin to take charge, anyone can."

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what kind of conversation does chevron want?

dell is listening