the era of constant brand refreshment

Influx Insights — 2008-08-20T23:39:43Z

"They're accessing it everyday when they log on or are on the phone or on a weekend when they have to download an application. If you don't work with a brand and in essence, refresh the management of it continuously, then it starts to feel like it's an old brand."

Marc Shillum-Head of Brand Design-R/GA- from Creativity

Posted by Ed Cotton

nike plus resolutions

Influx Insights — 2007-12-31T01:42:44Z

R/GA's Nike+ site, although created in 2005, has been much heralded this year as the gold standard in "Brand Utility".

It has been the marker to judge this new hybrid world between the banner and the website, sadly, nobody, not even R/GA has come close to the excellence of the Nike site.

So, while we wait for another contender, it's worth taking a look at what's happening on the Nike + site today.

Interestingly, in common with every diet product and fitness center, Nike + is now in full resolution mode.

The site is allowing its users to upload their resolutions, to track them and send notes and encouragement to others making resolutions.

It's a great example of the dynamics of the site and how the experience can be flexible enough to respond to short-term needs like New Year's resolutions.

Posted by Ed Cotton

planning with a digital center- lessons from r/ga

Influx Insights — 2007-11-26T17:56:43Z

It's clear that the next big change for ad agencies will be the shift to place digital at the center of the shop.

Euro RSCG has already made the leap and others will doubtless follow.

This move has implications for planners, as demands on them will change considerably.

R/GA has been leading the field in digital development, so it makes sense to take a look at the role of planners at the shop.

Thankfully, Admap covered the topic in May of this year when Anne Benvenuto, Vice President of Strategic Services at R/GA explained the agency's planning system and approach.

The shift is driven by the variety of client needs that R/GA deals with, these range from campaigns to programs and experiences. Each of these had different demands from the perspective of channels and insights.

Beyond the client needs, R/GA is set up differently from a conventional ad agency, with an extended creative team (a "Creative Hydra), which includes both an interaction designer and a tech head, in addition to the "traditional" copywriter and art director team.

The planner's role is to deliver insights to help the team in the creation of brand interfaces and experiences.

The UI and tech heads have critical roles to play, in respectively crafting the experience and defining and developing the technology to make that happen.

This enlarged team places greater demands on the planner, who needs to ensure they equip each member of the team with specific and relevant insights, as well as an overarching cohesive thought.

R/GA looks for its planners deliver insights on four dimensions (perceptions, culture, behavior, technology) and a singular idea that links all of them all together. It's clear, that unlike most ad agencies, at R/GA, media and channel behaviors are also included in the line-up.

This leads to briefs that are both simple and complex; allowing the team to see both the single-minded 30,000 ft idea and drill down into the detaled and specific insights that drives the idea.

R/GA's model marks a significant departure from "planning as usual" approach and reflects the dramatic change that adding a tech head and a UI person to the conventional creative team makes.

However, much more than these personnel changes, it's all about agencies thinking about client’s long-time needs, rather than just short-term campaign requirements.

Quite simply, it's all about ad agencies helping brands to continuously connect with their customer base, by adding programs and experiences to the mix and this big shift presents a brave new world for ad agencies and their planners.

Posted by Ed Cotton

Influx Insights Tag Feed: rga

the era of constant brand refreshment

nike plus resolutions

planning with a digital center- lessons from r/ga